Deutsche Telekom technicians come to the house in case of malfunctions or new installation despite Corona

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Telecommunications are part of the critical infrastructure – without it, we would have been quite thrown up in the current crisis. Because connections can also be disrupted, customers need new telephone connections or the hardware has broken them, Telekom cannot simply stop customer traffic in the long run. How does it work?

Deutsche Telekom, for example, is reopening 19 of its Telekom shops in the Corona crisis. Initially only in Baden-Württemberg, Berlin and Schleswig-Holstein. This is not yet possible in the federal states of Lower Saxony, Hamburg and Mecklenburg-Western Pomerania, but probably not at all in the others.

What can the Telekom shop offer during Corona?

The open shops are expected to sell smartphones, routers and SIM cards and make an instant exchange for defective devices/SIM cards. In addition, fast starters/prepaid packages may be sold and mobile data transfer for new and replacement devices can be carried out. It is also permitted to advise customers in the event of access or hardware problems and to conclude contracts.

How are customers and employees protected from contagion?

The open telekom shops have built supply counters in the shop entrance with plexiglass pane. In addition, the employees are equipped with disinfectants, gloves and medical protective masks. In front of the supply switches, spacers were painted on the floor.

Who currently works in the Telekom shops?

Currently, employees are employed in teams of two who want to participate voluntarily. Opening hours are reduced – from Tuesday to Saturday, the shops are open from 10 a.m. to 2 p.m.

And these are the open telecom shops, separated by federal states:

Baden Württemberg

Telekom Shop Mannheim/Megastore, O2 Straße 2, 68161 Mannheim
Telekom Shop Karlsruhe/Megastore, Kaiserstraße 144, 76133 Karlsruhe
Telekom Shop Heilbronn, Am Wollhaus 2, 74072 Heilbronn
Telekom Shop Tauberbischofsheim, Hauptstrasse 45, 97941 Tauberbischofsheim
Telekom Shop Stuttgart, Königstraße 35, 70173 Stuttgart
Telekom Shop Reutlingen, Markwiesenstraße 6, 72770 Reutlingen
Telekom Shop Offenburg, Heinrich-Hertz-Straße 1, 77656 Offenburg
Telekom Shop Freiburg, Eisenbahnstraße 58, 79098 Freiburg
Telekom Shop Lörrach, Turmstraße 17, 79539 Lörrach
Telekom Shop Schorndorf, Oberer Marktplatz 2, 73614 Schorndorf
Telekom Shop Ulm, Hirschstraße 24, 89073 Ulm
Telekom Shop Rottweil, Main Street 26 ,78628 Rottweil
Telekom Shop Ravensburg, Marienplatz 63, 88212 Ravensburg

Berlin

Telekom Shop Charlottenburg, Wilmersdorfer Straße 55-56, 10627 Berlin
Telekom Shop Mitte, Friedrichstraße 155-156, 10117 Berlin

Schleswig

Telekom Shop Flensburg, Holm 60, 24937 Flensburg
Telekom Shop Heide, Market 10, 25746 Heide
Telekom Shop Schwentinental, Liebigstraße 3, 24223 Schwentinental
Telekom Shop Lübeck, Herrenholz 18, 23556 Lübeck

And if something breaks at home or in the company?

6,000 service technicians from Telekom are still on the field and go into basement rooms, stairwells, corridors and living rooms. They install and repair pipes and systems and set up equipment. Around 32,000 assignments are completed every day – that means an average of about 5 customer contacts for each technician. For this reason, the technicians have received protection equipment from their employer in the form of disposable gloves, mouthguards, overcoats for the shoes and disinfectants for the hands and are obliged to observe distance rules. Customers no longer have to sign orders.

What can customers do to protect the telecom technicians and themselves?

In times of Corona, security only works by keeping distance and generally avoiding unnecessary contacts. And this is how it works: Customers should pay attention to their health condition before visiting a technician. If they have symptoms of illness, they should call 0800 330 1000 before visiting the technician. Then everything else will be clarified. Unconditional requirement: The rooms visited must be well ventilated. The customer should not be in the room where the technician works during assembly. Before and after the visit, the area in which the technician works should be disinfected as much as possible.

What does the rest of the telecoms employees actually do?

Within a week, Telekom has equipped 16,000 employees from its service centers with computers and IT and made them remotely capable. They now take care of all customer concerns from the home office. So call 0800 3301000 (private customers) or 0800 33 02828 (business customers mobile) or simply contact Telekom online at telekomhilft.telekom.de Contact.

With music through the crisis:

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