WhatsApp Web: How to solve the most common problems


Find out here where you can find WhatsApp Web, whether you need to install it and what problems there are with it. We provide you with the most important tips and solutions for WhatsApp Web.

A few years ago, WhatsApp launched the whatsApp web service so you can use the most popular mobile messenger WhatsApp on your PC or tablet. It is a kind of web-based remote control that is completely dependent on the WhatsApp instance on your smartphone. WhatsApp Web still has a handful of advantages. So you can read significantly more messages at once on the big screen and finally tap with the physical keyboard without embarrassing auto-correction errors.

WhatsApp Web Features

WhatsApp Web
Chat Yes
Send files Yes
Video/Photos/Sound Recording Yes1
Receive notifications Yes
(Video) Calls No
Synchronize contacts No2

1A microphone or camera must be connected to the computer.
2Uses the address book of the smartphone.

Tips in the overview:

What do I need for WhatsApp Web?

  • First, you need a supported browser. These include Google Chrome, Microsoft Edge, Firefox, Opera, and Safari.
  • Alternatively, you can download the Windows or Mac app for WhatsApp Web.
  • Both smartphone and computer must be connected to the Internet. A Wi-Fi connection is recommended for your smartphone.

Set up WhatsApp Web

To use WhatsApp Web, you need to sync your smartphone and computer as follows:

  1. Go to the website with the Chrome browser web.whatsapp.com
  2. Open WhatsApp on your smartphone
  3. Opens the menu from the three dots in the upper right corner
  4. Taps WhatsApp Web
  5. Scan the QR code that appears on your website with your smartphone

To use WhatsApp in another browser or device, go back to the WhatsApp Web menu and tap the Plus icon in the upper right corner. If you want to log out again, tap the corresponding device in the WhatsApp web menu and tap Unsubscribe.

whatsapp web phone german 2011 11 20

WhatsApp Web always initiates you on your smartphone. / © AndroidPIT

Receive desktop notifications for WhatsApp/Web

You can get notified on your computer via WhatsApp Web when WhatsApp messages arrive. This is also possible when WhatsApp Web is currently running in the background. To do this, do the following:

  1. Taps Inform about new newswhen your WhatsApp web is using for the first time.
  2. Confirms the browser’s question regarding desktop notifications.

Close the tab with WhatsApp Web, or the entire browser if you want. The Notification service now continues to run in the background.

notifications whatsapp web de ap 01

Desktop notifications always appear in the foreground, even if the browser is currently minimized or even closed. / © AndroidPIT

By the way, the notifications arrive first on WhatsApp Web and then on the smartphone. However, if you receive the message in time in the browser, the phone remains mute and the message is considered read.

Turn off notifications from WhatsApp Web

If you want to change the notifications, open the menu (three dots) of WhatsApp Web and click Notifications. Here you can decide whether in case of incoming messages …

  • … a sound is to be played,
  • … the content should be previewed, or
  • … desktop hints should be completely deactivated again.

You can also turn off all notes for a period of one hour, day or week.

Send pictures, videos and more on WhatsApp Web

You can use WhatsApp Web to send files from your computer. The limit is 16 MByte for photos and 100 MByte for other files. The operation is modelled on that of the client for smartphones:

  1. Click on the paper clip in the upper right corner.
  2. Selects whether your photo, video, webcam picture, document or contact.
  3. Selects the appropriate file.
  4. If desired, add a caption and click the white arrow to send.

Alternatively, you can drag and drop the files (also in groups) from your file manager (Explorer / Finder) into the window and to the person in the contact list to whom you want to send them.

Download pictures and more from WhatsApp Web to PC

Downloading pictures, videos and other files to your own PC is also easy. To download a single picture or video, hover over the image and open the menu over the small white arrow that appears in the upper right corner. Just tap here DownloadAlternatively, simply click on the image to enlarge it and then click on the download icon in the upper right corner.

If you want to download several images from a chat via WhatsApp Web to your computer, tap on the top right of its three-point menu (Contact / Group) Info and there on Media, links and documentsSelects the first image, hold shift, and select the last image or video. If you then tap the download arrow in the upper right corner, all media in between will be downloaded to the directory of your choice.

Use WhatsApp on your tablet

Yes, WhatsApp can be used on your tablet. However, there are the same restrictions as with WhatsApp Web on the PC. So you still need your smartphone to do it. The instructions can be found here:

Common errors and problems with WhatsApp Web

Since WhatsApp Web is technically a rather shaky design – the connection has many sources of error – there are many difficulties. These start with the scan of the 2D code before the connection is set up and then extend over the entire duration of use. Find here are the most common problems with WhatsApp Web and possible solutions:

WhatsApp Web does not display a QR code

If the WhatsApp Web website does not display a QR code on your computer or the code loads for a long time, it may be blocked by one of your browser add-ons. So disable your ad blocker for web.whatsapp.com or access the address in a new incognito tab. The latter should of course be started without any browser plug-ins. If WhatsApp Web works in the private tab, this is a clear indication of an incompatible add-on.

If you use the desktop app of WhatsApp Web, your antivirus program may block the QR code script. Temporarily disables the antivirus program and checks whether WhatsApp Web is working without any problems. If this is the case, turn the protection back on and look into the settings of the program, where you can allow WhatsApp to run the script.

The QR code of WhatsApp Web cannot be read

Sometimes the QR code can be displayed on WhatsApp Web but cannot be read by your smartphone. So make sure WhatsApp has camera permission. Once this cause has been resolved, it may simply be because the code is displayed too small and the phone’s camera simply does not recognize it. But this is easy to fix:

Enlarges the QR code of WhatsApp Web on the computer. Presses the buttons Ctrl- Or. Cmd- And Plus iconAlternatively, you can also Ctrl Or. Cmd and zoom in on the page with the mouse wheel. On the tablet, of course, the same can be done with Zwick gestures.

I can’t send or receive messages with WhatsApp Web

Since WhatsApp Web requires both your smartphone and your PC to have an Internet connection, the problem may be on both sides. That is why we are looking at both.

Check your smartphone connection

Since WhatsApp Web controls the WhatsApp on your smartphone virtually remotely, it is easy to say: If it is not on the smartphone, it is also not possible on the PC. The most well-known error message on WhatsApp Web is that the Phone not connected May be.

whatsapp web phone not connected

Phone not connected: Probably the most common error message on WhatsApp Web. / © AndroidPIT

In case of problems, works with the following steps:

  1. Get WhatApp back in the front on your smartphonergrund
  2. Update WhatsApp to the latest version
  3. Activated and then deactivated the airplane mode
  4. Allows WhatsApp to continue running in the background
  5. Restarts the smartphone

Check computer connection

If you only have trouble connecting to your PC, but you’re running WhatsApp smoothly on your smartphone, then the problem is probably on the PC side. Works here the following steps:

  • Opens another tab and see if you are still connected to the Internet
  • Updates the page with Ctrl + R Or CMD + R or Shift + F5 (Or on a tablet by dragging the whole page down.)
  • Restarts the session by clicking on the three-point menu Unsubscribe click/tap and reconnect.

Still asking questions about WhatsApp Web or WhatsApp in general? Then take a look at our forum, where various problems and solutions about WhatsApp and other messengers are discussed.


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